Privacy Policy

1. Information We Collect

We collect information you voluntarily provide when making a booking or enquiry:

• Full name and contact details (phone number, email)
• Travel dates, group size, and package preferences
• Special requests and dietary requirements
• Messages sent through our contact or booking forms

We do not collect payment card details — all payments are arranged directly via phone or in person.

2. How We Use Your Information

Your information is used solely to:

• Process and confirm your booking
• Communicate with you about your stay via WhatsApp or phone
• Provide customer support before, during, and after your visit
• Send booking reminders and important travel information
• Improve our services based on feedback

3. WhatsApp Communication

When you submit our booking or contact form, your details are shared via WhatsApp for booking confirmation. By using our forms, you consent to receiving WhatsApp messages from us regarding your booking.

You can opt out of WhatsApp communication at any time by informing us via call at 9933310182.

4. Cookies Policy

Our website may use basic browser cookies to improve your browsing experience (e.g., remembering your preferences). We do not use tracking cookies or third-party advertising cookies.

You can disable cookies in your browser settings at any time without affecting your ability to use our website.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Your data is stored securely and accessed only by authorised staff.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking records are kept for up to 2 years. You may request deletion of your data at any time.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Withdraw consent for WhatsApp communication

8. Contact Us

For any privacy-related queries or to exercise your rights, contact us: